Stuart Stone finds that employees are looking for a more human touch


A research paper unveiled at the Occupational Psychology annual conference has revealed that 4 in 5 managers think workplace leaders should be taught how to be more compassionate, considerate, and genuinely caring towards staff.

Published at last week’s event in Liverpool by the British Psychological Society, ‘Love is the answer: a new model of corporate love in the workplace’ was

compiled by Managing Director of Cognitive Fitness Consultancy and chartered occupational psychologist, Dr. Fiona Beddoes-Jones.

More than 300 managers and leaders, 90% of whom worked within the UK, took part in the study which concluded that most participants were dissatisfied with the level of warmth displayed at work; believing their workplace wellbeing would be improved if bosses showed more love.

However, the paper also revealed a surprising dilemma between their ideal working environment and the style of management they’d prefer.

A breakdown of figures reflects this, with 70% of respondents stating that they would prefer a ‘collaborative and supportive’ environment yet only 26% responding that they wanted a manger who was ‘nurturing and kind’ or ‘unconditionally supportive’.

Dr Beddoes-Jones said: “People want clarity from a logical and pragmatic manager, but they also what to feel that a manager and the organisation genuinely care about them and that is often what is missing. In the drive for performance management the human touch gets overlooked.”

She concluded: “People don’t care how much you know, until they know how much you care.”