Everything is online – except employees
In an era where the majority of processes both in and out of the workplace happen predominantly online, research finds that employees struggle to access HR systems – and consequently lack an understanding of the role of HR.
According to research from Bond HR & Payroll Software, only 5% of employees have 24 hour access to hr and payroll information, and a quarter of staff say they have little or no understanding of the role of HR.
New flexible working rule are encouraging more remote and home working – so HR teams must ensure that employees are able to access their information wherever they are working.
While 88% of organisations use an online portal to dissemination HR and payroll information, a huge 40% of employees can only usually access these portals when in work onsite – while 7% have no access to portals at all.
A lack of access to online information is resulting in confusion and delays – and higher pressure put on HR teams, who find themselves facing more problems from employers and unable to respond to important queries as soon as possible.
According to the survey, one third of employees find their experience of interaction with HR to be negative, having just been told where to look for information and being left to their own devices.
The lack of clarity is impacting on the overall benefits offerings of employers – 42% of employees say they are unclear or only understand the basics of the benefits to which they are entitled.
Roger Moore, managing director of Bond HR and Payroll Software, comments, “The lack of use of web technology in a web-based society is shocking, especially with the significant rise in flexible and remote working.”
“It is clear that while organisations are answering employee queries well when they are raised, too few organisations offer an automated central repository to make it easy to access this critical HR and payroll information, and homeworkers are suffering the most as a result. Organisations need to recognise the value of enabling employees to both access and submit important personal data to support both HR and Payroll activity. Those organisations that have such processes in place will not only minimise unnecessary delays and confusion but, as a result, gain engaged, knowledgeable and happy employees!”
To hear about how you can motivate and engage your employees - whatever their needs, age or life staff - come along to Making Reward Personal, taking place in London on Thursday 9th July. CLICK HERE FOR MORE DETAILS